FAQ & TERMS

Crazy Hibachi 4U

Do you set up tables and chairs?

• If you already have tables, chairs, plates & utensils, we are happy to use yours. • If you don’t have them, you can rent from us — we provide tables, table covers, salad plates, dinner plates, plastic cutlery, napkins, and handle full setup & cleanup. • Rental Fee: $15 per person (minimum $150) • Payment: Full payment is required at least 3 days before the event via Venmo or Zelle. • Cancellation: Cancellations made 3+ days before the event are fully refundable; within 72 hours are non-refundable.

Do you cook inside homes?

We only cook on outside premises. Our experience is open to terraces, balconies, and under awnings. At this time we do not cook in any indoor premises. All though you can set your party up inside, the chef will cook outside !

How can I make a reservation?

To secure your spot, please visit crazyhibachi4u.com → click Booking Online, choose your chef, date & time, and fill in your information (name, phone, email, address, number of guests, allergies). You’ll receive an instant confirmation email and text after booking.

What is your cancellation policy?

Final confirmation for all parties is typically completed 7–10 days before the event date, at which point the booking is considered locked.

Once a party has been locked and confirmed, the deposit becomes strictly non-refundable if the event is canceled for any reason.

For bookings that include table and chair rentals, a higher deposit is required to secure equipment and logistics.
These deposits are also strictly non-refundable once the booking is locked, due to advance preparation, equipment reservation, and scheduling commitments.

This policy is in place because once an event is locked, we begin allocating resources including:

Chef scheduling and staffing
Equipment reservation (if applicable)
Food purchasing and preparation
Travel and logistics planning

The reserved time slot is removed from availability and cannot be resold.

In the event of rain or inclement weather, the customer is responsible for providing adequate covering (such as a tent or covered patio) so the chef can operate safely.
Weather is not considered a valid reason for cancellation once the event is locked.

When will the chef arrive and what is the setup like?

The chef will arrive approximately 15–30 minutes before your scheduled event time.
If you have rented tables & chairs from us, our staff will have them set up before the chef begins cooking.
If you are providing your own setup, please have all tables and chairs ready before the chef arrives so cooking can start on time.

How much does your service cost?

• Adults: $55 each
• Children (12 & under): $30 each
• Minimum food spend: $550 (even if fewer than 10 guests)
• Travel Fee: $50 per event

What’s included with the meal?

Each guest receives hibachi vegetables, fried rice, a side salad, and two protein choices.
Available proteins: Chicken, Steak, Shrimp, Scallops, Salmon, Tofu.

can I add upgrades or extra protein?

• Filet Mignon +$10
• Lobster +$15
• Add a 3rd Protein +$15 (3rd Protein + Filet Mignon = $25 · 3rd Protein + Lobster = $30)
• Noodles +$5
• Gyoza (12pcs) $15 · Edamame $10

How do I pay?

• Hibachi service is paid in cash on the day of the event (Zelle or Venmo accepted if cash is not possible).
• Table & chair rental must be paid at least 3 days before the event via Venmo or Zelle.

Do you clean up after the event?

Yes — our chef will clean up only the trash we generate during cooking (food scraps, packaging, etc.) and take it with us.
If you have rented tables & chairs from us, we will collect and remove them after the meal is finished.
Please note: we do not provide general cleaning of your backyard, house, or guest trash.

~TERMS & CONDITIONSt~

Liability Clause

Crazy Hibachi 4U, its agents, employees, or representatives are not liable for any property damage occurring before, during, or after the event. “Property damage” includes injury to any real or personal property on the premises where the event takes place.

Safety & Guest Responsibility

For everyone’s safety, please keep all guests at a safe distance from the grill. Crazy Hibachi 4U is not responsible for any damage or injury caused by guests touching or moving equipment or open flames.

Rental Property / Airbnb Clause

Crazy Hibachi 4U only cooks outdoors — any safe outdoor area such as a backyard, patio, or driveway is perfect. Indoor cooking is not permitted unless explicit permission is given by the property owner. Crazy Hibachi 4U is not responsible for any penalties or damages issued by Airbnb, landlords, or property owners for unauthorized indoor cooking.

Damage Reporting & Resolution

Any damage or concern must be reported to Crazy Hibachi 4U within 24 hours of the event. Crazy Hibachi 4U reserves the right to inspect or verify any reported damage before making a reimbursement decision.

Cancellation & Weather Policy

48 hours notice is required for all cancellations or reschedules; otherwise a $200 fee will apply.
In case of rain, please provide cover (tent, patio, or canopy) for the chef to cook under.
If weather cancellation is necessary, please notify us at least 48 hours before your event.